Shipping

SHIPPING POLICY

PRE-ORDERS

All "Pre-Order" items are made in limited quantities and ship within the time frame specified in each product description. Shipment delays do not qualify for refunds. Please do not email us for updates if the estimated shipping time has not yet elapsed.

If your tracking number is not sent within the estimated timeframe, please contact allocation@mirrorpalais.com.

IN-STOCK ORDERS PROCESSING & CANCELLATION

  • In-stock orders are processed within 5 to 10 business days before shipment.
  • You have 24 hours from the time of purchase to cancel your order if your shipping label has not been made.
  • No refunds, no exceptions past the 24-hour cancellation window.
  • Orders ship when all items (pre-order and in-stock) are available. Email allocation@mirrorpalais.com to request separate shipping (additional cost applies).

ADDRESS CHANGES

We cannot change a shipping address once a label has been created.

  • If you contact us before your label is generated, we can update the address.
  • Once a package is in transit, we are unable to make any changes. Please contact UPS or DHL directly for assistance.

USA SHIPPING

All domestic orders ship via UPS Ground, with delivery typically taking 1-5 business days, depending on the destination.

  • Shipping Costs: Shipping and tax estimates are available at checkout. We are not responsible for delays due to unforeseen circumstances.
  • P.O. Boxes: UPS cannot deliver to P.O. Boxes or APO/FPO addresses. If a P.O. Box is entered at checkout, we will contact you for an alternative address, which may delay delivery.
  • Signature Required: Orders over $1,000 USD require a signature upon delivery. Please monitor your tracking notifications to ensure a successful delivery.

INTERNATIONAL SHIPPING

We currently ship internationally via DHL Express, which typically delivers within 1 to 5 business days. However, delays may occur due to customs processing.

Mirror Palais is not responsible for any additional shipping charges incurred upon delivery and will not issue refunds for orders not received due to unpaid duties.

If you refuse a shipment from Mirror Palais, you will be responsible for the original shipping costs, any import fees incurred, and the return shipping cost.

TAXES & DUTIES

Orders shipped outside the U.S. may be subject to local taxes, customs duties, and import fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record and is responsible for all Import Fees.

Regulations for import duties and taxes vary by country, and we are unable to control these costs or predict their amount. If you refuse a shipment from Mirror Palais, you are responsible for the original shipping charges, any Import Fees incurred on the package, and the cost of returning the package to us.

For an estimate of expected import fees in your region, please contact your local DHL representative.

EXPRESS SHIPPING

If your order is ready and you’d like it shipped express, please email allocation@mirrorpalais.com. We offer UPS 2-Day or UPS Next Day shipping for expedited orders.

Additional charges will be invoiced via Shopify.

RETURN TO SENDER POLICY

If a package is returned to us due to an incorrect address, delivery issue, or refusal, we do not issue refunds for returned packages.

  • We will contact you upon receiving your returned package and hold it for 7 days.
  • If no response is received within 7 days, a store credit will automatically be issued to you.

We do not refund packages that have been returned to sender.

LOST OR DAMAGED PACKAGES

We offer Route Shipping Protection for 2% of your order total, covering loss, damage, and theft. Route Protection can be added at checkout.

If Route is not purchased, Mirror Palais is not liable for lost, damaged, or stolen packages.

To file a claim for a lost or damaged package, please contact Route directly at claims.route.com. 

For any other shipping-related inquiries, please reach out to allocation@mirrorpalais.com.